Shipping policy

 

All orders placed will be dispatched from the designated warehouse within 2 business days. In sale periods, please allow up to 4 business days for dispatched.

Your parcel will be delivered to the shipping address you specify at the time of purchase. PurelyWHITE DELUXE is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, PurelyWHITE DELUXE won’t be able to send you another parcel or make a refund.

In the event that a parcel is returned to PurelyWHITE DELUXE for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, you will need to email 

 

contact@purelywhitedeluxe.com to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost, or damaged shipments are not the responsibility of PurelyWHITE DELUXE. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify PurelyWHITE DELUXE in writing within 7 days of receiving the products to 

 

contact@purelywhitedeluxe.com. If PurelyWHITE DELUXE has provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).

Risk in the Products will pass to you upon delivery to you. PurelyWHITE DELUXE is not responsible for lost or stolen parcels that are delivered to the address provided during checkout. In the event that the parcel is missing, you are responsible to contact the carrier or local authorities. We won’t be able to send you another parcel or make a refund. The responsibility of the parcel will pass to you upon our delivery of the product(s) to the carrier.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third party.

All shipping times exclude clearance/customs delays and any other delays caused by circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.