Refund policy

Return Process:

Please send an email to contact@purelywhitedeluxe.com along with a photo of the products you are returning

  • Once approved, we will provide you with a return merchandise authorization number and mailing information
  • Ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark your order number clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Send a follow-up email with your tracking information to contact@purelywhitedeluxe.com
  • Please note all items on sale are final sale and cannot be returned.

Returns Terms and Guidelines:

  • All returned items must be unused, unopened, and complete with original plastic wrapping.
  • We are not responsible for the return shipping costs of the items,
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service for your protection and prompt delivery. We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address
  • All returns must be made within 12 days of the order date. 

Money-Back Guarantee

We have absolute confidence in providing the best oral care products in the world. That's why we have our 100% Money- Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after full completion of our Teeth Whitening Kit applications.

In the unlikely event that you find this is not the case with your PurelyWHITE DELUXE experience please see below.

To qualify for our money-back guarantee simply follow the instructions below:

  1. Take a photo of your teeth before using our Teeth Whitening Kit, including an unused opened kit and shade guide photo.
  2. Take a photo of your teeth after completion of The Kit, along with a photo of the used product and shade guide up against teeth.
  3. Email our customer experience team (contact@purelywhitedeluxe.com) with the instructions listed above
  4. Your application will be processed within 2 days of submission

Please remember to submit your application within 12 days of receiving the product/s and that the photos have valid date and time stamps.

Applications that do not meet these criteria will not be approved for a refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us. 

Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders.

Prices, Payment, and Product Availability

Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products (subject to the below paragraphs). It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received. Unless otherwise stated, the price of our products does not include shipping and handling costs.

By placing an order with us, you warrant and represent to us that:

  1. You understand the nature and effect of these Terms and agree to be bound by them;
  2. You are authorized and legally permitted to purchase the products being ordered;
  3. You are authorized and legally permitted to effect payment for the products being ordered using the payment method selected;
  4. The information provided to us in connection with your purchase is accurate and complete.

You agree to indemnify us against any and all expenses, losses, damages, or costs that we may sustain or incur in connection with any breach by you of the above warranties.

 

PurelyWHITE DELUXE will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed.

 

PurelyWHITE DELUXE does not make any warranties with respect to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem. With the exception of those products purchased on a subscription basis, PurelyWHITE DELUXE's prices are subject to change without notice.

 

PurelyWHITE DELUXE reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, or your billing or shipping information is incorrect, we have grounds to believe that you are not authorized or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions

We may, from time to time, run promotions where certain products, or a combination of products, are offered for sale at a discounted price.

All promotions are subject to availability and while stocks last.

Any products purchased outside of the advertised time frame set out by PurelyWHITE DELUXE will not be eligible for the promotional price. Where there is no promotion period specified, the relevant promotion will end when it is discontinued on PurelyWHITE DELUXE platforms.